The Certified Administrative Support Manager (CASM)) certification is ideal for those who wish to undertake managerial responsibilities to administrative support functions. The tasks performed enables organizations to have excellent front end customer services, thus having competitive advantage over competitors. These managers may be working in different industries ranging from services to full- fledged manufacturing operations, where customers can be both external and also internal customers.
AFMA Certification can be obtained either by Direct Application (for those with experience and/or qualifications in the area); or by undertaking an AFMA approved Training Program.
Direct Application: Those applying direct for the CASM certification will need to demonstrate advanced knowledge and experience in managing or supervising a team of support staff – a function of the organization in ensuring a high level of efficiency and effectiveness. Each and every one of us serves customers, whether we realize it or not – be it on the frontlines of a company, serving the people who buy their products. Perhaps they are an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe they are a company owner, serving the staff and customers. The bottom line is the ability to manage/ look at all types of customers and how to ensure that the administrative support function can serve them better and improve themselves in the process
Training: For those wishing to undertake training to obtain certification, this course trains individuals to 1) State what customer service means in relation to all your customers, both internal and external. 2) Recognize how your attitude affects customer service. 3) Identify your customers’ needs. 4) Use outstanding customer service to generate return business. 5) Build good will through in-person customer service. 6) Provide outstanding customer service over the phone. 7) Connect with customers through online tools. 8) Deal with difficult customers.
The Certified Administrative Support Manager - (CASM)tm Board Certification is awarded to individuals who have met our Requirements :